| The Capability
Snapshot is a technology driven 360º survey methodology to evaluate and improve any type
of organization. Internally, management and employee groups, and externally, customer and
supplier groups, provide candid measures of their perception of the organization's
fundamental elements, its Essential Capabilities. The comparison of these perceptions
among and between groups provide management with information that can help improve any
type of organization. The following table defines each of these 15 Essential
Capabilities and the 5 Strategic Challenges that they operationalize. These Essential
Capabilities and Strategic Challenges are common to all types of profit and non-profit organizations as well as governments at all levels.
| 5
Strategic Challenges |
15
Essential Capabilities |
OPERATIONS
EFFECTIVENESS
Doing the right things in the right
way |
| Cost Management - Providing goods and services at the lowest possible cost |
| Quality improvement
- Continuously improving the quality
of goods and services |
| Time Utilization - Being fast and reliable in providing
goods and services |
|
ORGANIZATION
AGILITY
Assuring that the
organization adapts to change |
| Rethinking Strategy - Reviewing the formulation and
implementation of organization strategy |
| Redesigning
Structure - Designing new
procedures that yield high performance and quality service |
| Reengineering
Processes - Making
significant improvements in work processes |
|
CUSTOMER
SATISFACTION
Delivering
outstanding value to customers |
| Customer Focus - Listening to customers and acting on
their behalf |
| Customized Value - Customizing goods and services to each
specific client |
| Customer Partnering
- Forming unique
relationships with certain clients to enhance their success |
|
INNOVATION
OPPORTUNITIES
Seeking and
realizing breakthrough innovations |
| Product / Service
Development - Developing new
products, features and services that respond to client needs |
| Market Foresight - Identifying emerging trends, changing
values and competitor strategies |
| Knowledge Leverage - Making optimum use of available
knowledge, expertise and technology |
|
LEARNING
CULTURE
Creating conditions
that support continuous learning |
| Employee
Involvement - Encouraging
everyone's participation in achieving organizational purpose |
| Competence
Development - Raising the
competence level of all managers and employees |
| Teamwork Commitment - Inspiring personal dedication to group
objectives and values |
|
THE
FRAMEWORK MODEL ON WHICH THE CAPABILITY SNAPSHOT IS BASED
| The
Capability Snapshot® model is based on a map that defines Higher-Performing, Agile,
Learning, Organizations (HALO). This map shows the organization's strategic alignment in
terms of Time and Focus of attention. Improvements in four Strategic Challenges are made
possible by a fifth Strategic Challenge the Learning Culture. Each Strategic Challenge is
operationalized by the 3 Essential Capabilities as outlined above.
For a more detailed explanation
read a Paradigm for Continuous Organization
Renewal. |
THE
HALO MAP
 |
|
