Understanding the Capability Snapshot

A technology driven 360º survey methodology to evaluate and improve any type of organization. The Capability Snapshot is an important part of developing a Paradigm for Continuous Organization Renewal. Key internal and external stakeholders provide candid measures of their perception of the organization's fundamental elements, its Essential Capabilities. These Essential Capabilities are the building blocks of the Strategic Challenges which determine any organization's ability to survive and to shape its future.

5 Strategic Challenges

15 Essential Capabilities

OPERATIONS EFFECTIVENESS
Doing the right things in the right way

Cost Management - Providing goods and services at the lowest possible cost

Time Utilization - Being fast and reliable in providing goods and services

Quality improvement - Continuously improving the quality of goods and services

ORGANIZATION AGILITY
Assuring that the organization adapts to change

Rethinking Strategy - Reviewing the formulation and implementation of organization strategy

Redesigning Structure - Designing new procedures that yield high performance and quality service

Reengineering Processes - Making significant improvements in work processes

CUSTOMER SATISFACTION
Delivering outstanding value to customers

Customer Focus - Listening to customers and acting on their behalf

Customized Value - Customizing goods and services to each specific client

Customer Partnering - Forming unique relationships with certain clients to enhance their success

INNOVATION OPPORTUNITIES
Seeking and realizing breakthrough innovations

Product / Service Development - Developing new products, features and services that respond to client needs

Market Foresight - Identifying emerging trends, changing values and competitor strategies

Knowledge Leverage - Making optimum use of available knowledge, expertise and technology

LEARNING CULTURE
Creating conditions that support continuous learning

Employee Involvement - Encouraging everyone's participation in achieving organizational purpose

Competence Development - Raising the competence level of all managers and employees

Teamwork Commitment - Inspiring personal dedication to group objectives and values

Four 'Challenge Areas' indicate 'Stategic Alignment' in terms of Focus and Time perspectives. The HALO* MAP is completed with the fifth 'Challenge Area' of creating a 'Learning Culture' to operationalize strategy. The Capability Snapshot is very different from traditional instruments that measure in terms of abstract standards. It delivers and measures information in a specific language that points directly to a strategic map. It suggests actions for immediate improvements, strategic formation, and continuous renewal.

*HALO - Higher-Performing, Agile, Learning, Organization

THE HALO* MAP