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A Capability Snapshot
Experience
THE CAPABILITY SNAPSHOT ‘KICKED OUR BUTT’
PRESENTING
ISSUE
"What finally convinced us to
undertake a Capability Snapshot," quoted the CEO of the company, "was the
argument of our accountant that we’ve had good sales cycles before, and inevitably
major slumps. ‘You should at least prepare yourself while times are good to minimize
the impact of a future downturn’, he successfully argued."
SNAPSHOT
FEEDBACK
"We were really taken aback by the
results of our first Capability Snapshot. Our customers perceived us as quite disorganized
and not that innovative, while our workforce strongly criticized our operating
effectiveness along with our leveraging of their knowledge for innovation and our
commitment to a team culture. On the other hand, we as managers thought that we were doing
a reasonably good job all around. Boy, were our heads in the clouds."
OUTCOME
SUMMARY
"The results of the Capability
Snapshot really woke us up. We recognized that we had a lot to do to strengthen the
organization, and why we had had the severe business slumps in the past."
"The impact of some of the changes
we’ve taken over the last year, were reflected in the results of the Capability
Snapshot we just completed. Although we have a long way to go, we are committed to the
process of continuous improvement, and we are counting on the Snapshot to keep us
focused."
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