How do we know where we are going if we don’t even know where we are?

Organizations are always undertaking initiatives of different sorts to improve themselves. It may be the implementation of new technology or a major re-organization. How do we know if it has been successfully implemented? How effective was the implementation in terms of improving customer satisfaction? or, operating efficiency?

The first application of the Capability Snapshot provides a baseline measure of the 15 Essential Capabilities required for organization success.

Each subsequent Capability Snapshot provides measures of progress, whether positive or negative, on each of these Essential Capabilities. These measures provide the organization with an indication of how effective any initiative undertaken have been. As well, the Capability Snapshot reports the impact of the change initiatives on each of the key internal and external stakeholders involved with the organization: its customers, its suppliers, its employees and its management. Additionally it highlights the impact by the strategic areas which define higher-performing, agile learning organizations providing a guide on where further initiatives need to be considered.